Update the incident notes with resolve time.Ask Bridge participants to test and validate.Consult Crisis Manager if leadership decision is needed.Update incident work notes with troubleshooting activities.Work with the Crisis Manager to create communication updates at the top and bottom of the hour.Gather the appropriate resources needed to troubleshoot and identify a resolution.Ensure the Service Desk notifies the Crisis Manager.Regardless of the reported source, once the Critical Major Incident ticket has been created, the Application/Service Owner, or Crisis Coordinator, will perform the following steps: * login required Application/Service Owner or Crisis Coordinator This section outlines the activities to be performed during a Crisis. These Incidents cause a significant disruption to the business and require separate procedures with increased communication, shorter timelines and greater urgency. A Crisis, within the Major Incident process, is defined as a Critical, P1, service interruption impacting a Critical Business Application or Core Infrastructure Service ( KB04806*). The Crisis Manager provides role clarity, communication and facilitation during a crisis situation. OIF User Network Interface (UNI) 1.0 Signaling Specification (oif2000.Crisis Management was developed as an extension to the Major Incident process.All mandatory and optional elements of the LMP protocol.The following lists the features supported in the DC-LMP protocol product. For a more detailed discussion of the LMP protocol, see the LMP Protocol page.ĭC-LMP is designed for use in highly scaled devices, potentially requiring distribution and redundancy of software, and complements DC-MPLS to provide a complete control plane for optical devices such asĭC-LMP supports both networks where the control channels are in-band and networks where the control channels are out-of-band. For more information about the architecture and interfaces of the DC-LMP product, see the DC-LMP Architecture page.
The DC-LMP Features section below lists the most important functions provided by the DC-LMP product.
LMP provides automatic configuration of such devices, negotiation of capabilities, and localization of faults.ĭC-LMP provides a complete, scalable, and fault-tolerant source code implementation of LMP. Such devices may be interconnected by thousands of data-bearing links, which are aggregated into a smaller number of traffic engineering (TE) links. Link Management Protocol (LMP) is designed to ease the configuration and management of optical network devices.
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